Last updated: 14 March 2026

These Terms and Conditions govern all purchases made through the website operated by Digital Phone Source, a phone retailer based in Cork, Ireland. By placing an order through our website or by contacting us directly to purchase a product, you agree to be bound by the terms outlined below. These terms do not affect your statutory rights as a consumer under Irish and EU law.

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1. Company Information

Digital Phone Source is an independent phone retailer based in Cork, Ireland.

Digital Phone Source
Cork, Ireland

You can contact us via our website contact form, WhatsApp, or email for any enquiries regarding orders, products, or support.

All communication from us will be in English unless otherwise agreed.

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2. Eligibility to Purchase

To place an order through our website, you must be at least 18 years of age or have the permission of a parent or legal guardian.

By submitting an order, you confirm that you are legally capable of entering into a binding contract and that the payment method used belongs to you or is authorised for your use.

We reserve the right to decline or cancel any order where we suspect fraudulent activity, misuse of our services, or where payment cannot be verified.

For certain high-value purchases, additional verification may be requested before dispatching any goods.

 

3. Products and Availability

Digital Phone Source sells a range of new, second-hand, and refurbished devices, including mobile phones and related accessories.

All products are subject to availability and may be withdrawn at any time without prior notice.

We strive to ensure that product descriptions, specifications, and pricing are accurate. However, errors may occasionally occur. In the event of a pricing or description error, we reserve the right to correct the error and either cancel or revise your order.

If a specific model, colour, or storage capacity becomes unavailable after an order is placed, we may contact you to offer an alternative. If the alternative is not acceptable, you will be entitled to a full refund.

Where applicable, prices displayed on the website include VAT.

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4. Pricing and Payment

All prices on our website are listed in Euro (EUR).

Full payment must be received and cleared before goods are dispatched.

We may accept payment through methods such as:

Bank Transfer

Revolut

Other payment methods agreed during the order process

Digital Phone Source reserves the right to cancel or refuse any order where pricing errors or unauthorised payment methods are identified.

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5. Shipping and Delivery

We offer delivery within Ireland using trusted courier services.

Orders are typically processed within 1 working day after payment confirmation. Delivery usually takes 1–2 working days, depending on location.

While we aim to meet these delivery timelines, delays may occasionally occur due to courier issues or other circumstances beyond our control.

Customers are responsible for ensuring that the delivery address provided is accurate. We are not responsible for delays caused by incorrect delivery information.

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6. Returns and Cancellations

Under EU consumer regulations, customers have the right to cancel an online purchase within 14 days of receiving the goods.

To exercise this right, you must notify us within the 14-day period. 

Returned products must be:

In the same condition as received

Not damaged by the customer

Returned with any included accessories

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Refunds are typically processed within 5–10 working days after the returned item has been received and inspected.

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7. Warranty

Used/Refurbished devices sold by Digital Phone Source include a warranty period, which will be specified at the time of purchase.

The warranty covers technical faults that occur during normal use, including manufacturing defects or hardware failures not caused by misuse.

The warranty does not cover:

Accidental damage

Physical damage such as cracked screens

Water damage

Damage caused by misuse or unauthorised repairs

Cosmetic wear and tear

In the event of a valid warranty claim, we may repair or replace the device.

Proof of purchase may be required when making a warranty claim.

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8. Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

To the fullest extent permitted by law, Digital Phone Source shall not be liable for any indirect or consequential losses arising from the use of our website or products.

Our total liability in relation to any claim will not exceed the amount paid for the product in question.

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9. Dispute Resolution and Governing Law

If you are unhappy with a purchase or service, we encourage you to contact us directly so we can resolve the issue.

If a dispute cannot be resolved through direct communication, consumers may use the EU Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

These Terms and Conditions are governed by the laws of Ireland, and any disputes shall be subject to the jurisdiction of the Irish courts.

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10. General Provisions

Digital Phone Source may update these Terms and Conditions from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Contact

If you have any questions about these Terms and Conditions, please contact:

Digital Phone Source
Cork, Ireland